Terms & Conditions – Laser Tag London

In general on weekends your group will be mixed in with other groups of all ages to make up larger teams. This allows for the best games player-wise due to the scale of our forest battlefields.
We generally need a minimum of 10 players total to open and operate a Laser Tag session so if you have booked a smaller group size there is a rare chance that your session may have to be rescheduled if other groups drop out/there isn’t the demand by more players on your chosen date. This decision would be made at least 2 days prior to your event to allow as much time as possible to fill the spaces.
Please note all players must be a minimum of 6 years of age. Any players under 16 years of age will need to have their entrance form disclaimer counter signed by a parent or guardian 18 years or older. These can be completed on the day if required. It is required that a parent or guardian must be present at all times throughout the Laser Tag session.
We operate in all weather conditions unless otherwise stated by the venue manager. Suitable shoes such as boots are advised for your game day, ideally with ankle support due to the forest location.
Any player who fails to arrive for their day for any reason will not be refundable, so please feel free to find a replacement player prior to arriving.
Each booking reserves their space for that chosen date and is non refundable or transferable without exception. No-shows or drop-outs affect our events in a massively negative way as we have reserved spaces for any absentees, booked and paid for staff for those people and often turned away other customers due to full capacity.
Our 100% money back guarantee is only offered to bookings that are booked at least 7 days in advance and are cancelled within 24 hours of when the booking has been made. All cancellations must be made via email to avoid any time discrepancies. Please use hello@golasertaglondon.co.uk for this.
All bookings beyond 24 hours of being made are strictly non-refundable.
Any booking that is within 7 days of the current event date is not transferable to another date in any circumstance.
Once your event is confirmed onto your chosen date, any change of that date by you for your event is subject to an administration & re-activation fee of £10 per player in your group.
If you wish to change the date of your event we must have payment & confirmation of new date by the time of the original event date. Any booking date that is changed must be re-booked for a date within the following 2 months (subject to availability).
Events at our forest venue will run until we are told otherwise by the government or governing bodies. For any Events that have to be cancelled due to circumstances outside of our control (which may include but not limited to acts of God, government restrictions, natural disasters, etc.), no refunds will apply. All groups will be offered full flexibility on rebooking a new Event date free of charge which will be valid for up to 13 months from the original event date.
Players should remain courteous to Go Action Forest staff and game marshals at all times. Failure to do so may lead to you being asked to leave the site without a refund.
Players must arrive on site at the specified start time on your confirmation. Players must be present for the safety briefing. Failure to attend the safety briefing can lead to your event being cancelled and no refund or amendment will be offered.
Group organisers are fully responsible for any unpaid monies that are left outstanding on the event day.
Your booking is not confirmed until you have received an e-mail confirmation. On receipt of your confirmation you must check that all the details are correct, as amendments may not be possible at a later date.
Prices are subject to change.
If your event is cancelled by GO Laser Tag London due to severe weather a refund will not be offered as this is out of our control. A change of date will be offered and is subject to availability.
All participants are required to sign an entrance form disclaimer. False information could affect the safety and security of the staff and customers and invalidate your insurance, therefore it is imperative that you are 100% truthful.
GO Laser Tag London and GO Action Forest reserves the right to change the terms and conditions at any time without warning.

Hi there 👋
How can we help?

Call us
Whatsapp us
Check Dates or Book Online

Office hours are typically 9am - 5pm, 7 days per week. We’ll always respond as soon as possible.

Some frequently asked questions:

Should you not be able to contact us,
please see our:
Frequently asked Questions

What’s your location / Where is the venue?

GO Laser Tag is London’s nearest outdoor Laser Tag venue, and perfectly located for Surrey and Kent. Free car parking is available and train Stations are a short walk away.

Venue Location »

How much does an experience cost?

You’ll be armed with the freshest kit in the industry at the very best Laser Tag prices. All 2 hour Forest sessions also give you access to a huge 30% off Papa Johns pizzas, so you can keep everyone well fuelled until home time.

Prices »

How do I add on players to my booking?

Once your initial group booking has been made, additional players can usually be booked in online (subject to availability), using your same group name as your booking. Please get in touch should you need any assistance.

Add Players »

What are the current Special Offers?

Booking directly with us gives you and your Squad access to all of our awesome Special Offers; including access to a huge 30% off Papa Johns pizzas, Squad Leader Dog Tags & Perks, Party Package Discounts, plus much more!

Special Offers »

What are the 3 gun options we can play with

We are one of the only venues in the world to offer our players 3 varied gun options to use, all gaming inspired and all free of charge! Select a gun to suit your play style and help your Squad succeed.

Our 3 Gun Options »

Call us:

0208 935 5638